Topics covered
At ClavaConsulting, each training is unique. It consists of a combination of the following themes (and more!), depending on the client's needs.
Understanding the role of manager
Transitioning from individual contributor to manager
First year: introspection and development
Identifying the necessary but harsh choices to forge a new professional identity
From colleague to hierarchical superior: inventory of changes and consequences
Responsibilities and expectations of a manager
Assume exemplarity without being overwhelmed by the imposter syndrome
Bring out one's own beliefs, assumptions about management
Key skills of managers (e.g., communication, decision-making, delegation).
Effective communication
Active listening and constructive feedback
Communication styles and adaptation to team members
Nonverbal communication and its impact
Communicating to align.
Leadership Styles and Situational Leadership
Overview of leadership styles (e.g., directive, coaching, democratic,...)
Introduction to situational leadership and adapting to team needs
Power and authority.
Time and priority management
Delegation
Managing workload and setting team priorities
Tools and techniques for staying organized.
Team building and motivation
Understanding team dynamics (Tuckman’s stages of team development) and situating your own
Building trust and fostering collaboration
Techniques for motivating different personalities.
Performance management
Setting SMART goals and expectations
Reviewing performance
Monitoring and evaluating performance
Managing underperformance.
Conflict management
Identifying different types of conflict
Conflict resolution strategies
Having difficult conversations.
Developing emotional intelligence (EI)
Self-awareness and self-regulation
Empathy and social skills in relationship management
Managing stress and emotional triggers.
Leading change
Understanding change: do we automatically resist it?
Communicating benchmarks in the transition
Helping the team express and manage their apprehensions.
Confronting imperfection: constraints, limitations, paradoxes, contradictions and frustrations. Accepting them without falling into fatalism and inaction.
Further reading.
5 Pitfalls of the Beginner Manager and Review for Others! Read.
Is it easier for a camel to go through the eye of a needle than for a top contributor to become a manager? Read.
With my job, I have little time to manage! Read.
Why do companies appoint people to manager positions who have no business there? Read.
Itinerary of a fulfilled manager. Read.